Refund Policy

This Refund Policy applies to all Services offered by Brands Advisor (“we,” “us,” “our”), including SEO/Agency ROI Audits, ROI Evaluations, SEO Consultation, and SEO execution services (SEO Consultancy, SEO Service, Website Design, and related offerings). It should be read alongside our Terms of Service.

We aim to be transparent about what is and isn’t refundable, since our work involves time-intensive analysis and expert judgment from the moment an engagement begins.

1. One-Time ROI Audit

  • The ROI Audit is a non-refundable, one-time service once payment is made and work has begun.
  • Work is considered to have begun once we start reviewing your data, accounts, or agency reports — which typically happens within 24–48 hours of payment and access being granted.
  • If, before we begin any review, you decide to cancel, you may request a full refund by contacting us within 24 hours of payment, provided no data access has been granted and no work has started.
  • Once the audit report has been delivered, no refunds will be issued, regardless of whether you agree with the findings. Our audits reflect independent, data-backed professional judgment — a difference of opinion about the conclusions is not grounds for a refund.

2. Ongoing ROI Evaluation (Monthly)

  • Monthly ROI Evaluation retainers are billed in advance for each billing cycle.
  • Fees already paid for the current billing cycle are non-refundable, including if you cancel partway through the month.
  • You may cancel future billing by providing [Insert Notice Period, e.g., 15 days’] written notice before your next billing date, as outlined in our Terms of Service. No further charges will apply after cancellation is confirmed.
  • No partial refunds are issued for unused days within a billing cycle.

3. SEO Consultation & SEO Execution Services (Consultancy, SEO Service, Website Design, etc.)

  • For monthly/retainer-based services, the same terms as Section 2 apply: fees for the current billing cycle are non-refundable, and cancellation applies to future cycles only.
  • For project-based or one-time services (e.g., website design projects), refund eligibility depends on work completed at the time of cancellation:
    • Before work begins: Full refund, minus any payment gateway charges already incurred.
    • After work has substantially begun but before delivery: A partial refund may be issued at our discretion, based on work completed. We will assess this case by case.
    • After final delivery/completion: No refund will be issued.

4. Circumstances Where We May Offer a Refund or Credit

While our default policy is non-refundable once work has begun, we may, at our sole discretion, offer a full or partial refund or service credit in cases such as:

  • We are unable to deliver the agreed Service due to reasons within our control
  • A verifiable, significant error on our part materially affected the Service delivered
  • Extended, unresolved technical or access issues on our end prevent delivery within a reasonable time

Refunds or credits offered under this section are evaluated individually and are not guaranteed.

5. What Is Not Grounds for a Refund

To be clear and avoid misunderstandings, the following do not qualify for a refund:

  • Disagreement with our audit findings, evaluation, or recommendations
  • Your existing agency disputing or disagreeing with our findings
  • Dissatisfaction with business outcomes following our recommendations (we do not guarantee specific rankings, traffic, or revenue outcomes — see our Terms of Service)
  • Change of mind after work has begun
  • Delays caused by your own delayed access, feedback, or information

6. How to Request a Refund

To request a refund where eligible under this policy, email us at collab@brandsadvisor.in with:

  • Your name and business name
  • Service purchased and date of payment
  • Reason for the refund request

We will review eligible requests within [Insert Number, e.g., 5–7] business days and communicate our decision in writing.

7. Payment Gateway & Processing Fees

Any transaction or payment gateway fees incurred at the time of original payment are non-refundable, even where a refund of the service fee is approved.

8. Contact Us

For questions about this Refund Policy, contact us at:

Brands Advisor Mahadevapura, Bangalore, India Email: collab@brandsadvisor.in Phone: +91 8456082447